Refunds & Returns Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 15% charge for administration costs.
Consumers wishing to return products, are to notify us via email within 7 days of receiving the stock. The consumer will be liable for the cost of return shipping.
Products damaged on delivery
Should a product be damaged at the time of delivery / collection, please notify us of such delivery / collection by emailing firstname.lastname@example.org.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will, replace the product as soon as possible or refund you. Refunds are normally handled within 8 days after logging the return email. (bear in mind that refunds can take 1-4 working days to reflect in your account). Replacements could take longer, depending on replacement availability.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be addressed via email to: email@example.com
Products not eligible for return :
The following products are not eligible for a refund, exchange or credit:
- Sale items
- Items bought using a voucher / coupon
- Special offers
- Personal Care products which has been used
- Products that have been opened
If you return a product that does not comply with this policy, you may be liable to reimburse Himalaya Herbals (Pty) Ltd for the cost of collecting the product from you and the cost of having the product returned to you.